INSURANCE CLAIMS

This form is used by an owner to submit Body Corporate related insurance claims.

INSURANCE CLAIM TYPES

Please review the requirements for each insurance claim by type below, before completing the form.

Water Damage & Storm Claims

  1. Claim form completed in entirety with full particulars surrounding the claim.
  2. Tax invoice identifying cause of water entry and confirmation that it has been fixed.
  3. At least 1 quote for repair of resultant damage. ( Insurer will obtain 2nd quote if required)
  4. Lodge claim with HLSS.
Impact and Malicious Damage Claims
  1. Claim form completed in entirety with full particulars surrounding the claim.
  2. Full details of responsible person/s including current address, phone numbers and registration details if available.
  3. At least 1 quote for repair of resultant damage. ( Insurer will obtain 2nd quote if required)
  4. Crime report number.
  5. Lodge claim with HLSS.
Fire & Accidental Damage Claims
  1. Claim form completed in entirety with full particulars surrounding the claim.
  2. Full details of responsible person/s including current address, phone numbers if available.
  3. At least 1 quote for repair of resultant damage. ( Insurer will obtain 2nd quote if required)
  4. Lodge claim with HLSS.
Glass Claims

  1. Claim form completed in entirety with full particulars surrounding the claim.
  2. Confirm the number of panels broken.
  3. State whether the unit/lot is owner occupied or tenanted.
  4. If damage caused by tenant/visitor (whether it was accidental or not) we will require full details of the responsible person/s including current address and phone number if available.
  5. Tax invoice for repairs.
  6. Lodge claim with HLSS.
Fusion & Machinery Breakdown Claims
  1. Fusion Claim form completed in entirety with full particulars surrounding the claim by the repairer.
  2. Tax invoice or quote for repairs.
  3. Report form completed by repairer in entirity.
  4. Size of damaged motor (in Kilowatts).
  5. Lodge claim with HLSS.
Large Claims or Assessor Appointed Claims
  1. Notify HLSS by telephone providing particulars of loss and supply contact details of occupier, unit owner and/or Resident Manager.
  2. The HLSS team will notify the insurer
  3. The insurer will appoint an Assessor
  4. The Assessor will contact HLSS acknowledging their instructions.
  5. The HLSS team will forward that acknowledgement to the BC contact and request all future dealings should be with the Assessor direct.

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