Maintenance and Compliance

Let Hartley’s Lifestyle Strata Services help you with your maintenance and compliance needs.


Maintaining your asset and home is an important job which impacts upon your own and others property. Upon request, Hartley’s Lifestyle Strata Services can:


  • Track and action compliance matters (such as asbestos reporting, fire safety, pool inspections, sinking fund forecasts)
  • Obtain quote requests and issue work orders
  • Ensure contractors attend to maintenance in a timely manner
  • Coordinate with your building manager


To understand your responsibilities when it comes to maintenance and compliance, take a look at our Maintenance Fact Sheet.

    1. 1. Establish the PRIORITY:
      • EMERGENCY: Emergency situations involving life threatening events should be dealt with through normal emergency service providers such as 000 for Fire, Police, Ambulance and an emergency response or Energex on 13 19 62 for power and gas related events.
      • PRIORTY 1: Body Corporate requires immediate assistance for an URGENT but non emergency maintenance item or repair e.g. Broken water pipe, Blocked sewer or non life threatening electrical event.
      • PRIORTY 2: Body Corporate requires assistance for a NON URGENT maintenance item e.g. dripping Tap or Blown light Globe.


    2. 2. Make your REQUEST:
      • PRIORTY 1: For all Priority 1 requests during office hours call (07) 3408 4922. For AFTER HOURS plumbing and gas emergencies contact Australian Plumbing & Gas on 0401 464 673.
      • PRIORTY 2: Simply complete the on-line form and click submit we will respond to your request within 2 working days.

Our fee for the issuing of a work order or quote request is $48.40 including GST per request. This fee is charged as a disbursement to the Body Corporate under our agreement.


A lot owner will also be charged any costs incurred for a maintenance item or repair that is not the responsibility of the Body Corporate or does not have the approval of the Body Corporate. (See who is responsible for maintenance under this section.)


Click Here to visit our Fact sheets section for more information from the Department Of Justice and the Attorney-General on maintenance responsibilities under The Body Corporate and Community Management Act 1997.


Click here for the Maintenance Request Form.

Click here for the Maintenance Request Form, to assist you with you enquiry please see the below tips on how to confirm the priority level of maintenance.



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Hartley’s Lifestyle Strata Services